This qualification reflects the role of community services workers involved in the delivery, management and coordination of person-centred services to individuals, groups, and communities.

At this level, workers have specialised skills in community services and work autonomously within their scope of practice under broad directions from senior management.

Workers support people to make change in their lives to improve personal and social wellbeing. They may also have responsibility for the supervision of other workers and volunteers and they may also undertake case management and program coordination.

To achieve this qualification, the candidate must have completed at least 200 hours of supervised work as detailed in the Assessment Requirements of units of competency.

The skills in this qualification must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Click here to see the course entry requirements for both International and Domestic students.

1. HLTWHS003 – Maintain work health and safety
2. CHCCCS007 – Develop and implement service programs
3. CHCCOM004 – Present information to stakeholder groups
4. CHCCOM003 – Develop workplace communication strategies
5. CHCMGT005 – Facilitate workplace debriefing and support processes
6. CHCDIV003 – Manage and promote diversity
7. CHCDIV001 – Work with diverse people
8. CHCPRP003 – Reflect on and improve own professional practice
9. CHCDEV005 – Analyse impacts of sociological factors on people in community work and services
10. CHCCCS019 – Recognise and respond to crisis situations
11. CHCCSM013 – Facilitate and review case management
12. CHCADV002 – Provide advocacy and representation services
13. BSBPEF401 – Manage personal health and wellbeing
14. BSBTWK502 – Manage team effectiveness
15. BSBHRM524 – Coordinate workforce plan implementation
16. CHCDIV002 – Promote Aboriginal and/or Torres Strait Islander cultural safety
17. CHCDFV001 – Recognise and respond appropriately to domestic and family violence
18. CHCCCS004 – Assess co-existing needs
19. CHCLEG003 – Manage legal and ethical compliance
20. CHCPRP001 – Develop and maintain networks and collaborative partnerships
21. WBT – Work Based Training

Duration:  104 weeks
Tuition Fee: $20,000
Resource Material Fee: $499 for all prescribed resource materials
Intake Dates: February, March, May, June, July, August, October, November and December.
Delivery Locations: 118 and 123 Queen Street, Melbourne

This qualification provides the skills and knowledge to potentially gain employment as a:

• Community Work Coordinator
• Community Care Manager
• Care Team Leader
• Welfare Support Worker
• Community Services Coordinator

After achieving this qualification, individuals could progress to

• CHC62015 – Advanced Diploma of Community Sector Management
• Bachelor of Community Service or Equivalent

Classroom based delivery with a supervised work placement or placements.

For International Students: 20 hours classroom based training and 10 hours per week of self-study is required.

For Domestic Students: classroom based and/or workplace training based on an agreed training plan that will include self-study.

It is a requirement of this qualification that the student must complete at least 200 hours of work placement in an approved community services setting as detailed in the Assessment Requirements of units of competency. The work placement is scheduled at various stages of the course. Rhodes college will organise work placement for all the students.

Please note: Students are required to organise and pay for their police check, first aid certificate etc. before commencing the work based training. These requirements may vary from workplace to workplace.

The College will use the following assessment methods during this course which includes and may not be limited to Questions, Assignments, Projects, Case Studies, Activities, Third Party Reports/Logbooks, Portfolio, Simulations, Work Placement, Role Plays, Observations, Tests and Written Assessments.

For information regarding your eligibility for Recognition of Prior Learning and Credit Transfer, please email info@rhodescollege.vic.edu.au

This course is directed at individuals from different cultural and academic backgrounds who may not have any prior experience in the sector but are seeking to work in the community welfare sector. This course will enable them to meet their job requirements for community services organisations.